Job Summary: The Coordinator, Student Success Technology supports the effective use and continuous improvement of student success technologies that enhance advising, academic planning, and student support. The position serves as a primary functional resource for EAB Navigate/Navigate360 and assists with other technologies, including Degree Works, through testing, troubleshooting, training, documentation, and user support.

The Coordinator collaborates with faculty, staff, and college departments to improve technology-supported student success processes and provides training and resources to help students effectively use advising, scheduling, academic planning, and degree-planning tools. The incumbent may also maintain a small advising caseload to provide direct student support and remain connected to the student experience. 

Minimum Qualifications:

Bachelors degree in Education, Business, or related field 2–4 years of experience in higher education.

** or equivalent combination of education and experience.

Licensing Requirements: Please note that this position is required to comply with PA Act 15. You will need to present completed clearances and training certificates at the time of hire. Please visit https://www.hacc.edu/HumanResources/NewHire/index.cfm (and scroll to PA Act 15 Clearances) for more information.

Valid drivers license.

Hiring Range: Starting at $57,469

Preferred Qualifications:

- Experience in academic advising, student services, student success, training, educational technology, enrollment services, or a related area.
- Experience supporting technology, systems, or technology-enabled processes in an educational or service environment.
- Experience providing training, presentations, workshops, or technical assistance to students, faculty, or staff.
- Experience identifying user needs, improving workflows, troubleshooting issues, or supporting implementation of new processes or technologies.
- Strong communication, collaboration, organizational, and problem-solving skills with the ability to work effectively with both technical and non-technical users.
- Experience using student information, advising, degree-planning, scheduling, case-management, or similar systems preferred.
- Experience with EAB Navigate/Navigate360, Degree Works, Banner, or similar higher education technologies is preferred but not required.
- Experience reviewing data, reports, or user feedback to identify trends and recommend process improvements is preferred.

Job Specific Task List:

• Supports the day-to-day use and operation of EAB Navigate/Navigate360 and other student success technologies to enhance advising, academic planning, student engagement, and student support. - (Essential)
• Serves as a liaison to assigned departments and functional areas by gathering user needs, feedback, system concerns, and enhancement requests and communicating them to the Director and appropriate system teams. - (Essential)
• Assists with the implementation and improvement of Navigate workflows, including appointments, services, campaigns, cases, alerts, referrals, communications, and student lists in accordance with established college processes and system standards. - (Essential)
• Performs functional testing of Navigate and other student success technologies, documents results, identifies potential issues, and communicates findings to the Director or appropriate technical and functional teams. - (Essential)
• Provides first-level functional support and troubleshooting for faculty and staff using Navigate and related technologies and escalates configuration, integration, data, or complex system issues as appropriate. - (Essential)
• Develops and facilitates training, workshops, user resources, and outreach activities to increase effective use of Navigate, Degree Works, academic planning, scheduling, and other student success technologies by students, faculty, and staff. - (Essential)
• Supports onboarding and ongoing professional development for employees using student success technologies and assists with maintaining system documentation, procedures, and training materials. - (Essential)
• Conducts student interactions in compliance with FERPA regulations; demonstrates understanding of the College's interpretation of FERPA rules for the release of student information to faculty, parents, students, and third parties. - (Essential)
• Participates in college-wide activities/events, strategies, and improvement efforts to support enrollment, retention, and overall student success. - (Essential)
• Engages in professional development activities to ensure competence in advising and student support best practices such as memberships in professional organizations, workshops, and webinars; travels to all HACC locations as needed. - (Essential)
• Provides students with individual and group training and assistance in using Navigate, Degree Works, registration, scheduling, academic planning, and other technologies that support their college experience. - (Essential)
• Assists with Degree Works and other student success technologies through user support, functional testing, troubleshooting, documentation, training, and implementation support. - (Essential)
• Maintains a small advising caseload, as assigned, and provides students with guidance related to academic planning, registration, degree progress, college policies, and appropriate college resources. Maintains accurate documentation of student interactions. - (Essential)
• Performs other duties as assigned. - (Standard)

Job Type: Full Time 12 Month

If part time, hours per week: N/A

Pennsylvania Work Location Requirement: All work, teaching, meetings, and activities related to this position must be performed within the State of Pennsylvania. This position does not offer a remote work option.

About Us: www.hacc.edu

Our Purpose: Learning for all; learning for life.

Our Core Values: A Circle of Caring

Caring by Creating Our Future Together

• We work together to shape and build our preferred future.
• We encourage and celebrate creativity and innovation.
• We set high goals and strive to achieve them.
• We strive to provide exceptional service to all who help shape our future.

Caring for Each Other

• We are gateways to student success and opportunity.
• We promote respect, collegiality, and equity-mindedness in all we say and do.
• We nurture awareness and cultural sensitivity to create a climate of trust.
• We are growth-minded, believing that each of us is capable of learning, developing and growing to support our mission.

Caring by Doing What is Right

• We are honest and hold each other and ourselves to the highest ethical standards.
• We provide the most accurate information available in all communications.
• We are transparent about our decisions as individuals and teams.
• We embrace broad engagement in the shared governance process.