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Casual - Virtual Navigator (Lancaster & York)

Apply now Title: Casual - Virtual Navigator (Lancaster & York)
Job no: 492571
Categories: Staff
Hiring Range: $22.06

This position will be open until filled. 

Schedule: Monday - Thurs. 9 a.m. - 3 p.m. (subject to change)

Primary Location(s): Lancaster and York

Job Summary: This position supports the implementation and troubleshooting of student support system solutions to enhance academic advising for virtual students. The incumbent facilitates workshops, web resources, and communication campaigns to increase virtual student and faculty advisor utilization of advising, academic planning, and scheduling tools. The incumbent also provides advising support and guidance to a caseload of virtual students. 

Minimum Qualifications:

Bachelor's Degree and 3 years related experience, or a combination of experience and education sufficient to successfully perform the essential duties of the job.

Licensing Requirements:

Hiring Range: $22.06

Job Specific Task List:

  • Essential

    • Supports the implementation and troubleshooting of student support system solutions such as remote advising systems and registration cafes to optimize efficiency and effectiveness in underwriting student success; facilitates workshops, web resources, communication campaigns, and pop-up tabling to increase student utilization and understanding of the Navigate and Degree Works platforms, as well as assisting with reviewing academic plans. 
    • Troubleshoots advising and success coaching tools and workflows to ensure virtual faculty advisors can provide seamless advising support to students; supports training for faculty advisors, staff and serves as a resource in the use of Navigate and other advising-related tools.
    • Interprets, applies, and informs virtual students about College policies for degree requirements and academic progress; advises virtual students about academic requirements, critical/milestone courses, selection of courses and registration, transfer planning; connects virtual students to academic support activities such as study groups, tutoring, and success related workshops.
    •  Provides information, analyzes data, generates written reports regarding caseload progress and contributes to the development of effectiveness reports.
    • Conducts student interactions in compliance with FERPA regulations; demonstrates understanding of the College's interpretation of FERPA rules for the release of student information to faculty, parents, students, and third parties.
    • Participates in college-wide activities/events, strategies, and improvement efforts to support enrollment, retention, and overall student success.
    • Engages in professional development activities to ensure competence in advising and student support best practices such as memberships in professional organizations, workshops, and webinars; travels to all HACC locations as needed.


    • Performs other duties as assigned.

Job Type: Part-Time (less than 1,000 hours)

If part time, hours per week: up to 20 hours a week



About Us:

Our Purpose: Learning for all; learning for life.

Our Diversity Statement: As an institution of higher education, HACC recognizes its responsibility to maintain an environment that affirms the diversity of people and ideas.

HACC embraces, supports, and actively pursues a policy of inclusiveness that reflects and appreciates the diversity of the community it serves and the world in which we live.

The Board of Trustees and the President lead HACC’s commitment to open access to education, diversity, cultural sensitivity, and equal opportunity in employment. This commitment serves to promote a college-wide environment of collegiality, inclusiveness, respect, and cultural competence.

Our Core Values:


  • We set high goals and achieve them.
  • We consistently perform above our own and others’ expectations.
  • We provide exceptional service to all.


  • We challenge the status quo.
  • We continually strive to develop new and creative approaches to the education and training needs of our communities.


  • We promote respect, collegiality, diversity and empathy in all we say and do.
  • We nurture awareness and cultural sensitivity to create a climate of trust.
  • We create a learning environment that appreciates diversity.
  • We respect the shared governance decision-making process.


  • We behave in a manner consistent with our core values.
  • We are honest, open and truthful in our statements and actions.
  • We provide the most accurate information available in all communication.


Advertised: Eastern Standard Time
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