Job Summary: This position installs infrastructure cables, ensures requirements and standards are correct, monitors and reports inventory levels, and assists with network management and systems administration tasks as needed while following best practices college-wide. 

Minimum Qualifications:

Associate's Degree and certifications related to safe practices and installation of copper and fiber cabling, and 2 years related experience required.

Or, a combination of experience and education sufficient to successfully perform the essential duties of the job.

Licensing Requirements: Certifications in related field is desired.

Hiring Range: $36,606-$45,758

Job Specific Task List:

• Ensures the smooth delivery of technology through the installation, maintenance, troubleshooting, and repair of network cabling; coordinates, installs, test, and quality assures all patch cables, cable runs, patch panels, and fiber optic cabling college-wide; installs, supports, and tests applications and programs related to ERP systems; maintains sufficient inventory of cabling and cabling accessories; maintains test equipment. - (Essential)
• Manage, research and resolve support tickets; diagnose, troubleshoot and resolve system issues; Interfaces with other team members in support of Active Directory, cloud-based solutions, Group Policies, and Server Management. - (Essential)
• Manages project tasks; develops, enhances and sustains procedures, processes and systems, including checklists and forms; develops methods to accomplish necessary objectives; researches, develops, and maintains a best practices document and cable plant documentation for college-wide installation of network cabling and cable management; maintains existing documentation of server environment and assists in the creation of new documentation. - (Essential)
• Exhibits professionalism; establishes and maintains effective working relationships which reflect the high-quality service expectations of the College; utilizes appropriate communication methods via available technology (phone, email, virtual meeting) or in person; collaborates with staff to resolve issues; documents problem-solving processes. - (Essential)
• Travels to other campuses and off-site locations as needed; responds to after-hours support for infrastructure related emergencies; must have a dedicated high speed connection for connection to the college's resources remotely; must be reachable by phone during hours the college is operating; reachable by phone twenty-four hours a day seven days a week; flexibility in work schedule is required. - (Essential)
• Performs other duties as assigned. - (Essential)

Job Type: Full Time 12 Month

If part time, hours per week: N/A

About Us: www.hacc.edu

Our Purpose: Learning for all; learning for life.

Our Diversity Statement: As an institution of higher education, HACC recognizes its responsibility to maintain an environment that affirms the diversity of people and ideas.

HACC embraces, supports, and actively pursues a policy of inclusiveness that reflects and appreciates the diversity of the community it serves and the world in which we live.

The Board of Trustees and the President lead HACC’s commitment to open access to education, diversity, cultural sensitivity, and equal opportunity in employment. This commitment serves to promote a college-wide environment of collegiality, inclusiveness, respect, and cultural competence.

Our Core Values: A Circle of Caring

Caring by Creating Our Future Together

• We work together to shape and build our preferred future.
• We encourage and celebrate creativity and innovation.
• We set high goals and strive to achieve them.
• We strive to provide exceptional service to all who help shape our future.

Caring for Each Other

• We are gateways to student success and opportunity.
• We promote respect, collegiality, diversity and equity-mindedness in all we say and do.
• We nurture awareness and cultural sensitivity to create a climate of trust.
• >We are growth-minded, believing that each of us is capable of learning, developing and growing to support our mission.

Caring by Doing What is Right

• We are honest and hold each other and ourselves to the highest ethical standards.
• We provide the most accurate information available in all communications.
• We are transparent about our decisions as individuals and teams.
• We embrace broad engagement in the shared governance process.